AI principles
How the AI assistant treats your data
Nine commitments that describe how the assistant in Iglubox is built. Version of 13 November 2026.
1. It works for you, on your files only
The assistant answers from the files you can already open: your own and those shared with you. It never reads another customer’s files, and it does not work on files opened through a public link.
2. Your data is not used to train models
Iglubox does not train AI models on your files, your questions or your e-mails. The AI providers we use receive them only to produce your answer and are bound by contract not to train on them either.
3. Only what a request needs is sent
When you ask a question, the passages that are relevant to it are sent to the provider, not your account. A summary of an e-mail sends that e-mail; an explanation of a backup sends its figures and warnings, not the backed-up files.
4. You see who answers
The provider that will answer (for example OpenAI or Anthropic) is named before you ask and in your settings. Organising photos by date and place, and finding duplicates, runs on our own servers without any AI provider.
5. Nothing happens unless you ask
The assistant acts when you press its button. It does not send e-mails, delete files or change anything by itself: it proposes text, and you decide what to do with it. You can switch it off for your account, and an organization can switch it off for its members.
6. Documents are data, not instructions
Text inside a file or an e-mail is treated as material to read, never as commands. A document that says “ignore your instructions” is quoted or summarised like any other text.
7. Answers show their sources, and can be wrong
Answers about your files cite the pages they come from, so you can check them. AI can still make mistakes: for decisions that matter, read the source.
8. Costs are visible and capped
AI use is measured in the credits of your plan. You always see what is left; when the allowance is used up the assistant pauses until the next month. There are no surprise bills.
9. Conversations are yours to delete
You can delete a conversation at any time, and conversations that are not used are deleted automatically after a period set by the service.